In alignment with our dedication to preserving the authenticity and uniqueness of our artisanal fashion, we have established a ‘No Exchange, No Return, and No Refund’ policy. This policy is a reflection of the individuality of each item and our commitment to ethical clothing practices.

Policy Details
No Exchange: Due to the unique nature of our handcrafted garments, we do not offer exchanges. Each piece is a singular work of art, with its own story and distinctive characteristics.

No Return: We do not accept returns on any items purchased from Byhand. We encourage our customers to appreciate the perfection in imperfection, a hallmark of true handmade craftsmanship.

No Refund: All sales are final. We do not issue refunds for any products purchased from our store. This ensures the sustainability of our business model, which supports the livelihoods of our artisans and promotes fashion sustainability.

Exceptions to the Policy
While we strictly adhere to our no exchange, no return, and no refund policy, we acknowledge the need for exceptions in rare circumstances, such as:

Product Damage: In the unlikely event that you receive a damaged product, please contact us within 24 hours of receipt with photographic/videographic evidence. We will assess the situation on a case-by-case basis to offer a suitable resolution.

Incorrect Product: If you receive a completely different product than what was ordered, please notify us within 24 hours of receipt for an appropriate resolution.

Customer Responsibility
Product Choice: Please choose carefully and review all product information and sizing before making a purchase.

Inquiries: For any questions or concerns regarding our products, feel free to contact our customer support team before finalizing your order.


Natural Lighting: Our product photos are captured in natural light to represent them as accurately as possible.

Slight Color Variations: Due to limitations of camera lenses, slight color differences may exist between product photos and reality. Some colors may appear brighter in photos.

Handcrafted Quality: Our products are handcrafted, and minor irregularities in motifs, texture, and color contribute to their unique character.

Batch Production: Handcrafted items are produced in batches, resulting in slight variations in color, shade, and motifs, which are natural outcomes of human craftsmanship.


  • Dry Clean or Hand Wash with Mild Detergent
  • Slight Color Bleeds during initial washes are normal and constitute a characteristic of handmade and natural fabrics.
  • Minor irregularities are inherent in handcrafted products.
  • Refrain from pairing darker colors with lighter ones.
  • Color may rub off when dry.
  • Avoid Machine Washing.
  • Do not soak.
  • Wash separately.
  • Gently Dry inside out in the shade.
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