This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (payment information is collected by our partner payment gateway, please refer to their terms of use.), email address, and phone number.  We refer to this information as “Order Information.”


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Analytics to help us understand how our customers use the site.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.


When you place an order through the Site, we will maintain your Order Information for our records.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

Shipping and delivery

Absolutely! Our customer service team is available 9:30 AM to 5:30 PM Monday to Saturday. You may write to us at or contact us from the My Account section on your mobile app or click the chat icon to chat with us any time.
We will be reopening some of our Fabindia stores across India (other than containment zones) starting May 18, 2020 from 11 AM to 7 PM. Get in touch with our customer service team at to know if a Byhand store near you is open. Besides, our website and app are always open.
You may experience temporary delays as a result of the additional safety measures we are taking to help protect our servicing teams. Any delays or changes to your order timing will be communicated via email. You may write to us at or contact us from the My Account section on your mobile app or click the chat icon to chat with us anytime.
We have now resumed delivery of furniture orders for select pincodes. Please note, furniture orders will take 20-25 business days for shipment.
We have now resumed delivery of custom kurta orders for select pincodes. Please note, custom kurta orders will take 20-25 business days for shipment.
Yes, you can. If the items have not shipped, you can cancel your order. You can cancel your order from My Account section on your mobile app or click the chat icon to chat or write to us at
Keeping with front-line initiatives and guidelines put in place by Governmental authorities to stem the spread of COVID-19, and safeguard public health, all return requests will be processed after May 17, 2020. You may register the return from My Account section on your mobile app or click the chat icon to chat or write to us at
As per the guidelines set by the Government of India, we will now be able to deliver both essential and non-essential products in Green, Orange and Red zones. While our services have resumed for these zones, we will be able to deliver only essential products in the containment zones. To know more about the Red, Orange and Green zones, chat or write to us at
Our dedicated associates are making all efforts to provide the products and services our customers need at this time. Please bear with us in case delivery of orders at your location take longer than usual. In case a pincode lies in a containment zone, delivery of non-essential items in these areas may get delayed. Below are the detailed timelines:
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